December 3, 1997

To: UCSC Campus Community

From: Greg Scott, CATS

Re: Phone Service Restored

Over the last two weeks, many UCSC academic and administrative staff have been experiencing intermittent loss of telephone calls from off-campus callers. In most cases, the problem has been characterized as a loss of conversation between the two parties, usually followed by loss of the connection itself.

Communications and Technology Services regrets the persistence of this problem; resolving this situation has been a high priority. We realize the significant impact this problem has had on campus units and employees.

Although testing by Pacific Bell and Ericsson, our telecommunications service suppliers, has not yet succeeded in definitively identifying the source of the problem, we believe that we have developed both a work around to re-establish uninterrupted service and a direction for continued problem resolution. As of 12:30 P.M. on Tuesday December 2, we have removed a number of traffic circuits between Pacific Bell and the campus from service. Problem reports have stopped. If this continues, acceptable service will have been restored and the service providers can fully identify and correct the problem without further service impact. If problem reports recur, we will continue attempts to isolate failing trunks or system components until problem-free service is restored.

Please continue to call in problem reports to the regular telephone trouble reporting number (9-3111); regrettably, customer problem reports are at this point the most reliable indicator that the cause of the problem has or has not been identified and corrected.

Thank you for your patience with a frustrating and difficult situation for all concerned.

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